Responsibilities

• Be part of a team providing Learning Design & Development services.
• Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings
• Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience
• Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied
• Train team members on WalkMe tool and instructional design development tools
• Work with subject matter experts and product owners to design learning assets for WalkMe tool
• Work with subject matter experts and internal stakeholders to design and develop eLearnings, simulation and learning videos

Qualifications

• 3+ years of professional experience, preferably in a shared services/customer service or a related field
• 3+ years of experience developing classroom training, virtual instructor-led training, e-learning, simulation videos, learning videos, etc
• 3+ years of demonstrated experience in instructional designing for Adult Learning and Curriculum
• 3+ years of experience working in a HR environment or shared services role
• Basic knowledge of jQuery and HTML will be desirable
• Expertise in Instructional Design tools and applications (Storyline, Captivate, Camtasia, Vyond, EasyGenerator)
• Strong interpersonal skills and ability to communicate with people at all levels and cultures
• Ability to navigate a complex matrixed and virtual environment
• Customer focused and results oriented with attention to detail and solution focused mentality
• Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
• The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed