This position sits within Sales Enablement, Pricing & Transformation, which is a part of the broader Global Commercial Services (GCS) organization focused on building & deploying capabilities to support frontline Sales/Account Development colleagues globally. The Pricing & Contracting Governance team is focused on ensuring smooth & compliant operation of end to end pricing to payments process itself required for driving & retaining business of our top Commercial clients.  

How will you make an impact in this role?

Support incoming cases and queries on field facing dashboards, customer insights, SPLENDID, and other products. Clearly document resolution and work to maintain knowledge articles on trending issues.

Minimum Qualifications

• Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
• Change Management Ability Demonstrated
• Ability To Work Effectively Within A Team Environment
• Ability To Take Independent Decision & Meet Stringent Deadlines
• Sound Written and Verbal Communication Skills
• Sound Decision-Making Ability

Preferred Qualifications

• ServiceNow CSM experience is a must have
• 3+ years of customer service experience 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.