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Program Manager, Quality Innovation
Job Overview
Location
San Francisco, California
Job Type
Full Time
Date Posted
3 months ago
Additional Details
Job ID
22530
Job Views
60
Job Description
- Develop Quality Automation strategies in collaboration with program teams, staying abreast of emerging technologies in the market.
- Collaborate with the Quality Platform lead to set up and evaluate potential tech partners through Tech Pilots, conducting User Acceptance Testing (UAT) as necessary.
- Lead a small, agile team dedicated to increasing efficiency, scale, and scope of audit practices.
- Develop and document the procedures, metrics, data requirements, etc. for validating automation logic and model health across various platforms.
- Provide training and/ or create the processes or resources necessary to build automation support in languages other than English.
- Establish governance on automation logic, models, and their applications, defining metrics and addressing limitations.
- Continuously monitor the accuracy and optimization of automation models, including facilitating the regular maintenance and tuning of models in production.
- Proven experience in Quality Assurance Automation, including strategy development, implementation, and governance.
- Readily embrace emerging technologies and stay updated on industry trends, particularly regarding advancements in AI, GPT, and LLM technologies related to the Quality domain.
- Strong understanding of software testing methodologies and practices.
- Experience leading or managing small teams.
- Excellent communication skills and ability to collaborate effectively with cross-functional teams.
- Attention to detail and analytical mindset for problem-solving.
- Skilled in adaptable communication and can create clear narratives using data and anecdotal evidence, also comfortable speaking in front of senior leadership teams.
- Bachelor's Degree or equivalent experience
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