Program Manager, Quality Innovation

Job Overview

Location

San Francisco, California

Job Type

Full Time

Date Posted

6 months ago

Additional Details

Job ID

22530

Job Views

84

Job Description

Develop Quality Automation strategies in collaboration with program teams, staying abreast of emerging technologies in the market.

Collaborate with the Quality Platform lead to set up and evaluate potential tech partners through Tech Pilots, conducting User Acceptance Testing (UAT) as necessary.

Lead a small, agile team dedicated to increasing efficiency, scale, and scope of audit practices.

Develop and document the procedures, metrics, data requirements, etc. for validating automation logic and model health across various platforms.

Provide training and/ or create the processes or resources necessary to build automation support in languages other than English.

Establish governance on automation logic, models, and their applications, defining metrics and addressing limitations.

Continuously monitor the accuracy and optimization of automation models, including facilitating the regular maintenance and tuning of models in production.

Proven experience in Quality Assurance Automation, including strategy development, implementation, and governance.

Readily embrace emerging technologies and stay updated on industry trends, particularly regarding advancements in AI, GPT, and LLM technologies related to the Quality domain.

Strong understanding of software testing methodologies and practices.

Experience leading or managing small teams.

Excellent communication skills and ability to collaborate effectively with cross-functional teams.

Attention to detail and analytical mindset for problem-solving.

Skilled in adaptable communication and can create clear narratives using data and anecdotal evidence, also comfortable speaking in front of senior leadership teams.

Bachelor's Degree or equivalent experience

Location

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