• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
  
  

What You Will Do

• Will Work in a 24 X 7 Environment.
• Will support the customer over email as well as phone.
• Sound knowledge of Microwave Technology
• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
• Having sound knowledge on Mini-link 6600 Series
• SO-EM hands on experience
• Software upgrade process for these Mini-link 6600 Series
• QoS parameter knowledge for Mini-link 6600 Series
• Ethernet alarms and parameters with their troubleshooting process
• Raise and update the tickets in tool for all the issues handled / worked upon.
• Will have to report the daily issues handled / escalated in the form of daily shift reports.
• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
• Good knowledge over SLA/WLA
• Good in preventive activities with available performance report from Microwave NMS
• Good in customer handling and RCA identification
  
  

You will be

• Flexible and responsive to changing work patterns and demands.
• A thorough and methodical approach to work.
• Developed skills in Interpersonal communication
• Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
• Inquisitive and keen problem shooting approach-
• Sense of ownership & drive, Self triggered individuals, Engagement & Open to travel.
  
  

Key Qualifications:

• Education: Degree in Electronics and Communication Engineering
• Minimum 7 years of relevant experience
  
  

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team