As a Manager of the marketing engagement team, you will:

•         Lead a team of professionals supporting the marketing programmes across NSE member firms by collaborating and coordinating with various NSE-wide stakeholders.

•         Work closely with cross-functional teams to ensure Member firm requirements are clearly defined and understood.

•         Establishing clear, realistic timelines for goals synchronising with stakeholders' expectations.

•         Prepare monthly utilisation reports for each sub-team and regularly update operational controls.

•         Conduct Coaching sessions for team members to guide professionals' career development.

•         Develop project plans, hold key stakeholders accountable to project dates and timelines, and identify and resolve team conflicts.

•         Collaborate with member firm leads to define success metrics. Ensure that project deliverables are completed to the required quality standards.

•         Maintains a solid knowledge base of the functional capabilities of Marketo and is a Subject Matter Expert for Marketing Automation.

•         As part of the NSE Marketo governing council, participate in all Marketo-related changes, which span various points such as integration with Jupiter, Marketo database management, and best practice implementation.

•         Perform Risk Assessment for all work activities and design mitigation strategies for risks.

•         Helped design, manage, and execute ad hoc requests by following the best project and time management practices while adhering to quality guidelines.

•         Should articulate ideas, plans, and feedback. Communicate the overall Goal status, risks, and issues to higher management.

•         Manage CRM report & and dashboard quality by checking reporting parameters. Providing email performance and people performance reports for various emailing activities using Marketo.

•         Should provide forward-looking insights through both qualitative and quantitative analysis.

•         Own and manage ad-hoc projects that may include CRM account/campaign reporting and creating dashboards.

•         Present crisp and actionable recommendations for Growth leadership with an acute focus on success for Deloitte’s clients and businesses.

•         Identify opportunities to enhance operational efficiency and implement best practices to support business growth.

•         Drive consultative discussions to engage stakeholders to gauge their current and future needs. Suggest alternatives and design customized solutions to meet the unique needs of stakeholders.

•         Leading initiatives in the team to drive continuous improvement of processes and services and to develop a culture of innovation in the team.

Qualifications Required:

• MBA/master’s in marketing/B.Tech/B. E
• 10-12 years of work experience, preferably in CRM and Marketing Automation domain
• Strong leadership skills with experience of handling teams with 10-15 team members
• Ability to thrive in a complex and challenging environment with competing priorities
• Exceptional diligence, responsiveness, and a strong history of executing high-impact initiatives.
• Experience in increasing team/product visibility by proactively engaging internal/external stakeholders.
• Persuasive communication skills with an ability to gain consensus
• Building and maintaining strong relationships with all relevant stakeholders
• Strong project management skills, including developing project plans, timelines, and budgets
• Exceptional understanding of broader Marketing domains
• Proficiency in MS Office, specifically MS Word and PowerPoint, especially MS Excel.

Preferred:

•         Experience of 6+ years in team management.

•         Exceptional knowledge of Salesforce CRM.

•         Sound knowledge of Marketo.

•         Direct experience with data Visualization tools, such as Power BI, is preferred.

•              Excellent analytical, organisational, troubleshooting & strong interpersonal and communication skills.