What You’ll Do

• Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account.
• Own and manage assigned Airports and Airlines accounts
• Identify the prospects and transfer them into new accounts
• Support and coach the (virtual) team involved in account management and sales to ensure sustainable and profitable growth.
• Develop and implement a documented business plan that is in line with short- and long-term goals for both SITA and assigned accounts/ identified prospects including other key entities associated with those accounts.
• Develop maintain and execute ongoing Account Development Plans reviews to ensure full alignment focus and quality on priorities that all growth potential is identified and addressed; and that all resources are fully aligned and effectively collaborate in achieving their objectives Engage with relevant stakeholders to identify develop and implement growth strategies.
• Manage and build relationships with clients and other key influencing entities/parties; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction.
• Gain deep understanding of the customers/ prospects operations and business needs, use this to identify opportunities and plan for the continued development and expansion of of SITA's business.
• Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business.
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date.
• Ensure all customer requests are dealt with and services delivered as per agreed schedule.
• Build and manage a virtual team of individuals in Business Development Solution Design Commercial Management Bid Management Pricing Management functions etc. effectively delegate and allocate work develop team and achieve highest alignment morale and engagement; coach individuals to support their growth and development.
• Identify resource needs from other functions plan and engage resources manage the team effectively.
• Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition.
• Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders; proactively manage purchase decisions to shorten sales cycle.
• Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities.
• Adhere to internal governance and obtain required business approvals including presentation at Corporate and Regional Business Approval Boards.
• Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners.
• Ensure full compliance in all internal and external dimensions of the business.