Job Description
Benefits We Love
- Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
- Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
- Education "Advance You" Program, which helps you earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
- Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
- The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career.
What You’ll Do
- Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Maintain a genuine customer focus on the sales floor
- Foster a positive, safe, and inclusive environment for employees and customers
- Consistently model service standards and omni-channel experience while coaching others to success
- Lead and execute an assigned business focus area through planning and detailed follow through
- Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
- Utilize customer feedback to identify areas of opportunity to implement actions to drive results
- Build customer loyalty through Company sponsored programs, including credit
- Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
- Recognize exceptional performance through positive reinforcement and appreciation
Qualities We’d Love In a Candidate
- A positive and solutions-oriented mindset
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
- Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
- A variety of skills and experiences