Solicit, confirm and coordinate Special Corporate and Group sales. Handle customer inquiries and leads requests for groups (e.g., Selected Service/Extended Stay, 10-99 peak room nights based upon property). Respond in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters. Work with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Important Daily/weekly tasks include but are not limited to:
Proactive Sales - Seek out new business that would otherwise not utilize the hotel if not for your direct efforts.
Action Plans/Problem solving- Working with management & sales team to identify issues of revenue generation then execute strategy over a specific period of time.
Relationship building- Developing an association or connection with potential clients in order to secure long term business.
Accountability- Communicating actions & recording activities in order to measure efforts, implement successful strategies, and reward accomplishments.
Education/ Experience:
High school diploma or GED
1 year experience in the hospitality industry preferred.