Responsibilities

• Engage directly with Azure developers and IT professionals within Azure communities such as Microsoft Q&A and Stack Overflow to enhance Azure documentation samples, address technical inquiries, and assist in resolving customer issues.
• Develop quick-start and how-to guides to facilitate customer comprehension of intricate cloud scenarios.
• Construct prototype tools and models for analyzing community data, aiming to enhance operational efficiency.
• Serve as a vocal advocate for our customers, identifying areas for improvement and taking appropriate action.
• Provide timely, thorough, and customer-focused assistance to Azure customers and developers.
• Contribute to the creation and maintenance of Azure product documentation, aiding customers in implementing solutions on Azure.
• Collaborate with Engineering and other cross-functional teams to address specific user-related issues and bugs.
• Coordinate with other community engineers to ensure consistent and high-quality support standards.
• Gain insights into how our customers utilize Azure services to inform business and development teams effectively.
• Proactively identify and address customer needs, communicate trends to leadership, and propose innovative solutions.
• Take ownership of developing comprehensive knowledge about specific product lines and features.
• Enhance internal efficiency and customer satisfaction by actively seeking opportunities to optimize existing or new processes and tools.
  
  
  

Qualifications

• Over 8 years of software development experience utilizing C#, C++, or Java, coupled with a professional track record of implementing and supporting Azure technologies.
• Proficiency in Azure Machine Learning services, complemented by direct expertise in Azure AI services.
• Demonstrated proficiency in administering Azure services and adept troubleshooting skills.
• Experience in developing and deploying solutions on Azure platform.
• Familiarity with cloud deployment and development tools such as CLI, PowerShell, Visual Studio, .NET, and JSON templates.
• Proven track record of collaborating with technical communities through social media engagement and blogging.
• Exceptional interpersonal and communication skills, with a dedication to delivering outstanding customer experiences.
• Willingness to accommodate flexible working hours.