Preferred qualifications:

• Experience in managing and customizing experience to a customer base.
  
• Effective communication and presentation skills, with the ability to multi-task and manage multiple projects at a time while paying close attention to detail.
  
• Proactive, independent worker with the demonstrated capacity to lead, motivate and work well with others.
  
• Interest in working toward strategic targets.
  
• Ability to communicate in English fluently.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As an Account Manager for Small Business Sales, you will aim to align sales activity with customer success to drive long-term growth sustainability at scale. You will focus on adoptions to customer success and growth impact.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Work towards assigned strategic goals, while prioritizing and delivering an excellent customer sales experience to Google's agencies and advertisers.
• Implement creative ways to improve our agency and customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
• Communicate with customers/agencies proactively via phone, email and/or direct contact.
• Provide strategic advice and help our advertisers get the best return on investment on their advertising investment by working closely with them in a consultative role.