Responsibility

Stakeholder Management

• Responsible for liaising between project teams across locations and the Customer.
• Service Management.
• Participate and provide inputs for release planning.
• Act as the Cognizant Delivery team point of contact for the portfolio.
• Support Service Management / process related activities performed by the SMO with relevant delivery data.
• Responsible for end to end services for the application cluster / portfolio being managed.
• Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.
• Service Tracking.
• Ensure adherence to SOW requirements including client security and compliance needs.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
• Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc).
• Prepare performance dash boards & management reports.
• Ensure schedule adherence for release requests and notify stakeholders in case of deviations.
• Service Execution.
• Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.
• Report the findings to the Service Manager.
• Implement all Corrective and Preventive actions.
• Deploy process as defined in the process handbook.
• Prepare release notes and ensure application documents are updated to reflect the changes made.
• Knowledge Management.
• Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.
• Requirements Gathering.
• Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).
• Raise clarifications with customer / onsite to eliminate any ambiguity on the scope of work assigned from the Client / Project Cocoordinator.
• track to closure any open clarifications with customer / onsite.
• understand and translate requirements into design.
• Resource/ Efforts Estimation and Monitoring.
• Provide input on technical effort estimation to arrive at resourcing plans.
• participate in management reviews and teleconferences and report weekly status and walkthrough to the Project Manager / Client.
• Followup with customer POC to resolve team issues and dependencies.
• raise concerns regarding changes in timelines and expectations with customer point of contact to resolve the same.
• Design &Analysis.
• Develop proof of concept as designed by architect.
• setup development environment for team to work in.
• break up the modules considering technical aspects.
• Understand interdependencies of the various components in work packages that are being developed.
• Create design documents with the support of the architects for the assigned scope.
• Work with architect to understand the architecture of the application, high level approaches and ensure that the design is in line with overall direction.
• conduct peer review, as required.
• Organize design review sessions with various stakeholders to validate design is as per requirements.
• Coding.
• Identify the standards applicable for the work packages / components.
• Familiarize the team with development environment and CTS and customer specific coding standards, guidelines and best practices to be followed through sessions and document sharing.
• Review the code created by team and provide review comments to the developers.
• develop code for core / critical module(s) needed for the project.
• Contribute towards development of framework.
• Develop/ review tier coding, business layer coding, interface development, service development, creation of stored procedures etc as applicable for the work package / project.
• Write efficient queries and understand logical and physical data models.
• follow up with Developers to ensure integration of components (input / output).
• troubleshoot critical technical issues.
• Handle escalations related to critical technical issues.
• create detailed tasks for the scope and share timelines for the same with the team.