Head of High Value Commerce Customer Success Responsibilities:

• Manage and support a team of 5+ customer success managers
• Lead the team responsible for supporting largest advertisers in adopting + using Shops Ads and other monetized commerce products
• Define and protect team priorities in order to enable team to focus
• Develop deep internal strategic partnerships with key cross-functional stakeholders (product marketing, GBG In Market sales teams, SSO, Product)
• Build and optimize operational processes to ensure team efficiency and expand coverage
• Channel market feedback of the GBG InM segment to Meta’s Shops Ads and MFT Product + Product Marketing teams
  
  

Minimum Qualifications:

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• 10+ years of experience in partnerships, account management, sales, or marketing
• Proven analytical skills to help with making data driven prioritization
• Track record of enrolling diverse cross functional teams towards common goals
• Experience building scalable programs and processes
  
  

Preferred Qualifications:

• Experience with Meta's advertising and commerce products
• Deep industry experience in eCommerce or Digital advertising
• Experience managing account-facing teams to achieving business/sales metrics