As Technical Service Manager you will be responsible for the following tasks:

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer
  
  

What You Need To Bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
• Minimum 3 years of experience in customer facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
• Experience in de-escalating critical situations.
• Fluency in Italian and English is mandatory. Fluency in Spanish, Portuguese or Turkish language is an advantage.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
• Hyperscalers certification (AWS, Azure, GCP) is a plus
  
  

Meet your team

ECS is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

What You Need To Bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
• Minimum 3 years of experience in customer facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
• Experience in de-escalating critical situations.
• Fluency in Italian and English is mandatory. Fluency in Spanish, Portuguese or Turkish language is an advantage.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
• Hyperscalers certification (AWS, Azure, GCP) is a plus
  
  

Meet your team

ECS is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.