Principal Responsibilities

• Customer Service through calls, Chats & email
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversatio
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effor
• To strive to create a healthy and fun filled Environment in the team
• Display interpersonal skills in handling the day-to-day operations on the floor
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Identify, share and support operational improvements

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• Critical Skills Required:

  • Very Good written & spoken communication skills
  • Should be flexible to work in rotational shifts in 24*5 work environment
  • Proficient in computer usage and Basic knowledge on MS Office
  • Pro-active & Positive Attitude
  • Ability to Work efficiently and effectively in a team
  • Excellent Customer facing Skills and Ability to build Rapport
  • Should have the ability to escalate issues with a view to bringing about a win-win resolution

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• Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply