Essential Functions

-Job Description
· Training: Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
· Work on the ground to enable network with new product launches and partner with the operations and other teams.
· Reporting: Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
· Set proper expectations, provide clear status communications, and manage relationships with the associates.
· Work with process associates & station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
· Handling day to day operational escalations and be available to round the clock to manage the issues.
· Internal/External Stake holder management.
· Support station operations and/or customer deliveries.
Essential Skills

Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications