Responsibilities

• Implement and manage Change LifeCycle processes to ensure smooth transitions and minimal disruptions.
• Monitor and resolve incidents promptly to maintain system stability and user satisfaction.
• Utilize End User Tools such as Nexthink to analyze and improve user experience and system performance.
• Provide technical support for Service Desk operations ensuring efficient handling of user queries and issues.
• Collaborate with team members to develop and enhance Service Desk App Support strategies.
• Conduct regular system audits to identify and address potential vulnerabilities and inefficiencies.
• Assist in the development and documentation of IT policies and procedures to streamline operations.
• Participate in rotational shifts to provide consistent support and coverage across different time zones.
• Engage with users to gather feedback and implement improvements in service delivery.
• Maintain up-to-date knowledge of industry trends and technologies to drive innovation within the team.
• Support hybrid work model initiatives by ensuring seamless integration of remote and in-office systems.
• Contribute to the companys mission by enhancing IT infrastructure reliability and user satisfaction.
• Drive positive impact on society by ensuring efficient and reliable IT services that support business operations. Qualifications
• Demonstrate proficiency in Change LifeCycle Management and Incident Management to ensure effective system operations.
• Possess knowledge of End User Tools like Nexthink to enhance user experience and system performance.
• Exhibit strong problem-solving skills to address and resolve technical issues efficiently.
• Show ability to work collaboratively in a team environment to achieve common goals.
• Display excellent communication skills to interact effectively with users and team members.
• Demonstrate adaptability to rotational shifts and hybrid work model requirements.
• Possess a keen interest in staying updated with the latest IT trends and technologies.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.