We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Team Lead
Location: India

Essential Functions

Defining , building and executing the delivery process from delivery station to customer address

Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management

Engage closely with the delivery team including associates, developing and maintaining a highly motivated and
performance driven team.

Continuously improve the delivery process and attain a sustained level of delivery performance, through process
and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate
unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve performance

Implement the formal process control and process improvement mechanisms such as Kaizen
Essential Skills

Strong leadership capabilities and people management skills

Ability to work under pressure situations

Ability to work in ambiguous situations

Good communication skills. Ability to communicate and exp lain to individuals & the team, what needs to be
achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment
from all involved in delivering their specific part.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer
Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s
needs.

Analytic al Skills: Effectively analyses and interpret information, identifying & validating the key facts, including
reviewing alternatives to determine advantages and associated risks.



A day in the life



About the hiring group



Job responsibilities

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Experience in e-commerce, retail or advertising