Specialist Customer Care Support

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Job Overview

Location
Noida, Uttar Pradesh
Job Type
Full Time
Date Posted
1 month ago

Additional Details

Job ID
27974
Job Views
34

Job Description



To be successful as an Specialist Customer Care Support at Barclays, you should have below critical skills.


  • 0-18 months of relevant experience
  • Graduate/post-graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
  • Back Office role (non-voice).
  • Knowledge of Lending Operations, KYC, AML, Collateral Experience.
  • Responsible for providing loans for business.
  • Experience of working in BPO/KPO.


Accountabilities


  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

Analyst Expectations


  • To meet the needs of stakeholders/ customers through operational excellence and customer service
  • Perform prescribed activities in a timely manner and to a high standard
  • No people leadership roles at this grade.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.


Tags

Specialist Customer Care Support

Qualification

Bachelor’s degree

Experience Requirements

Fresher Experience

Location

Company Details

Barclays

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