Job Overview

Location
PAN India, PAN India
Job Type
Full Time
Date Posted
3 months ago

Additional Details

Job ID
27656
Job Views
86

Job Description

Responsibilities of the Candidate:

  • Monitors client infrastructure and solutions.
  • Identifies problems and errors prior to or when they occur.
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems.
  • Fulfils approved requests following agreed procedures.
  • Provides telephonic or chat support to clients when required.
  • Executes approved maintenance activities including patching and configuration changes.
  • Follows the required handover procedures for shift changes to ensure service continuity.
  • Reports and escalates incidents where necessary.
  • Ensures the efficient and comprehensive resolutions of incidents and requests.
  • Proactively identifies opportunities for work optimization.
  • Updates existing knowledge articles or creates new ones.
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

Requirements :

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Qualification

Any Graduate

Experience Requirements

Fresher Experience

Location

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