Responsibilities

Functional Responsibilities

• Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable
• Customer JBP tracking
• First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
• Preparation & communication of new lines and pricing information to customers based on agreed customer format and notification lead time requirements
• Provide Field Sales Support (field comms, performance tracking & sales tools)
• Intenal Customer admin support i.e. maintaining store files, contact lists etc
• Support with customer event management (operational set up & logistics)
• Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback)
• Data management services i.e. customer masterfile, sales organisation, contract management & DX knowledge management of DX Hub