What you’ll do
The Customer Success Manager - HCM proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This is done with the close support of manager/peers to drive mutual success across the Customer Value Journey. With the oversight from management, the CSM has supportive responsibility for assuring the continuity of the customer’s cloud subscription-based solutions and maximizing their usage at the product level. 

What you bring
Customer Success:
Supportive responsibility for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment
Supports execution of LoB/Buying Center level Relationship Assessments.
Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)
Engagement & Coordination:
Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
Regular cadences to execute the OSPs
Consumption & Commercials:
Supports monitoring LoB(s) adoption / consumption and documents business impact 
Experience & Language Requirements:
7 - 15 years of experience in the areas like SaaS or Cloud Solutions experience with HCM experience as plus
Managing customer engagements including commercial experience
Excellent verbal and non-verbal communication skills
Excellent analytical skills

Meet your team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The HXM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon attributes such as collaboration, mutual trust, open communication, inclusiveness, celebrating success of team with a clear understanding of collective objectives and core values.