Responsibilities:

• Serve as an ambassador and first point of contact for in-office employees and meeting stakeholders, ensuring users are aware of the resources available to be as productive as possible while working in the office, aware of all visitors and VIPs expected to be on the floor and anticipate their arrival
• Assist with planning, coordination and support the day-of execution for local meetings and events, serving as point of contact for meeting stakeholders; proactively manage the general cleanliness and set up of meeting rooms; maintain and troubleshoot AV equipment and where applicable, work closely with Tech ambassador
• Manage day to day operations of the office including reception coverage, greeting of guests, visitor badge management, and reporting
• Verify accurate processing of reservations into workspace and meeting reservation tool (ServiceNow); pull daily and weekly reports for meetings and workspaces
• Support facilities related requests, including conduct daily walkthroughs of each designated floor/space to assure everything is prepared in accordance with SLAs
• Communicate requests to appropriate support departments/vendors such as building management company, catering vendor, IT organization

Qualifications:

• Minimum one year of recent experience; hospitality at a hotel or corporate environment experience preferred
• High School or equivalent degree from an accredited college/university required
• Strong customer service, people skills, and ability to interact with diverse range of service providers
• Proficient Microsoft Office suite applications; workplace and meeting reservation platform knowledge a plus
• Ability to multitask and resolve multiple requests simultaneously; ability to lift up to thirty pounds; flexible to work overtime when needed; capability to work in the Chicago office five days a week
• Possess strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and teamwork; ability to build productive relationships with peers