Key Responsibilities include:

• Providing support with end-to-end processing of pre-employment background verification cases
• Proactively reviewing background verification reports and communicate with candidate/colleagues to obtain any information and/or documentation to support insufficiencies and check discrepancies
• Proactively raise delayed/Error BV cases to Hire Right Customer care team and share observations with Team manager on daily/weekly basis
• Partner with local market CEG stakeholders like recruitment teams, CLR, ELG teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
• Proactively monitor relevant Recruitment Operations shared email inbox in Salesforce and respond to all Background verification related queries
• Maintain a robust and accurate data set relating to all background verification activity in Master database
• Assist in compiling reports and analytics related to background verification reconciliation and share BV status
• Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
• Provide Cross team support, participate in Project marketplace or any ad-hoc projects throughout the year.
• Support the Recruitment Operations Team leader and Manager in executing process improvement activities
• Periodic update to the user guides, candidate guides for India and APAC region
• Stay aligned & manage BV cases within agreed BV SLAs and metrics

Minimum Qualifications:

• Minimum Qualification: Graduate
• Min overall 3+ years of work experience in HR domain.
• Excellent written and verbal communications skills. Detail orientation and critical thinking are key requirements to this position.
• Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team oriented, collaborative environment
• Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
• Experience with Microsoft Office Tools and ability to learn new tools as needed
• Experience in working to tight deadlines, with multiple SLAs
• This is a hybrid role which requires 3 days to be onsite
• Adapts quickly to changing work environment with ability to absorb additional responsibilities

Preferred Qualifications:

• Candidates with prior experience in Background verification will be preferred
• Prior experience in vendor management or vendor interaction will be preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities