Excellent written communication skills

· Advanced skills in Articulate 360, Camtasia, Photoshop, Kahoot, Mentimeter

· Ability to run focus groups on community strategy, GET customer feedback, identify priorities, and execute on overall strategy.

· Access to Community. Ability to assess if content meets community guidelines and policies.

· Ability to determine correct team to answer community questions. Experience with engaging with community members in a professional manner.

· Ability to complete market research on successful communities. Experience driving community growth.

· Advanced skills in hosting interactive webinars via Zoom, Google Meet - excellent logistics and facilitation skills. Advanced skills with managing a dynamic calendar.

· Experience acting as a Community Advocate. Experience representing communities to departments.

· Access to Community, Coveo, Tableau, and Google Sheets.

· Experience developing and enforcing community guidelines. Ability to complete market research on community guidelines.

· Customer service skills, and process for engaging customer support for troubleshooting and escalation.

· Manage thought leadership calendar, transition identified topics too real-time events (via webinars, podcasts videos, live events, etc. - use metrics to help drive relevant content

· Excellent customer service skills

· Excellent communication, collaboration, and influence skills

· Excellent communication, collaboration, and influence skills - ability to connect dots with cross functional teams.