How will you make an impact in this role?

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
• Monitor & manage automated processes, including performing root cause analysis for troubleshooting issues and implementing permanent fixes where required.
• Collaborate with key stakeholders – Process team, technology partner & Product owners.
• Quickly grasp new processes and ensure seamless support & execution.
• Pursue continuous improvement in execution, lead intelligent automation, and monitor compliance with policies.
• Responsible for improving the control environment by ensuring satisfactory audit experience and enhancing internal controls.
• Responsible for and ensuring compliance with service level agreements (SLA), internal guidelines, accounting policies, and regulatory requirements.
• Support/participate in standardization and continuous improvement initiatives as well as other business partner initiatives.
• Ensure controls & compliance with prevailing policies & procedures such as SOX, Process Risk Self-Assessment, and support Statutory/Internal audit.

Minimum Qualifications

• Bachelor’s degree in computer science, Information Systems, Business Administration, or other equivalent

Preferred Qualifications

• 0-5 years of experience in automation/system support / RPA  
• Strong knowledge of RPA, well-Developed Analytical Skills including financial accounting / reporting understanding.
• Change management exposure, including establishing new processes
• A fast/keen learner with the ability to learn a detailed process quickly
• Excellent verbal and written communication skills

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities