Responsibilities:
•    Good interpersonal skills, verbal, and written communication skills and most importantly, empathy
•    Active user of Internet, various applications, 3rd applications on social media platform
•    Must have Email account & social Media accounts
•    Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger environment
•    Effective probing & root cause analysis skills
•    Problem solving skills with customer centric approach
•    Intellectually curious, agile, and creative, operating in a fast-paced environment
•    Promote a positive and inclusive work atmosphere
•    Should be proficient with apps & their functionalities
•    App Reviews, Testing & Building test cases is an added responsibility
Qualifications we seek in you
Minimum qualifications
•    Graduate (Any Discipline)
•    Freshers are eligible
Preferred qualifications
•    Diploma or above, experience in technical background or other work experience which involves analytical skills will be beneficial
•    This position is required to work on weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.