Responsibilities:

• Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products.
• Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers.
• Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals.
• Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies.
• Learn how to work with debugging tools such as Postman and Jupyter Notebooks.
• Learn how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices.
• Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings.
• Collaborate with Customer Success Managers to share critical client activity as you are assisting with troubleshooting issues.