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Customer Onboarding Specialist
Job Overview
Location
Bengaluru, Karnataka
Job Type
Full Time
Date Posted
8 days ago
Additional Details
Job ID
25264
Job Views
49
Job Description
- Responsibilities:
- Collaborate closely with the design, field support and sales team for seamless system integration and final delivery of the project.
- Execute project start-ups, commissioning, testing, and troubleshooting of installed BAS controls on assigned projects
- Ensures complete compliance with internal processes and practices - Sales, Customer Support, Hardware, Procurement, and other functions
- Lead the programming and on-site commissioning of all system and network-level controllers as required
- Lead in the validation of complete system functionality and troubleshoots problems with project engineers and subcontractors to ensure proper operation
- Troubleshooting and resolving technical issues during commissioning.
- Ensuring customer satisfaction and post-implementation support, including training, troubleshooting, etc.
- Bachelor’s degree in Engineering or a related field.
- Experience in commissioning and customer support.
- Strong problem-solving skills and attention to detail.
- Good understanding of server & platform technologies, hardware, storage, networking, firmware, and software as well as system integration
- Prior working knowledge of system architecture in designing Integrated Building Management Systems (IBMS) , including non-standard material, control logic, network schematics, control panel power requirements and/or distribution
- Prior experience in programming various controllers of various makes and protocols.
- Should have proven prior experience of thriving in high-pressure environments and delivering critical projects on time and to good quality
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