Responsibilities

•    Respond to customer queries and customer's concern

•    Making outbound calls to Customers and Employers 

•    Provide support for data collection to enable Recovery of the account for end user.

•    Maintain a deep understanding of client process and policies

•    Reproduce customer issues and bring up product bugs

•    Provide excellent customer service to our customers

•    You should be responsible to exhibit capacity for critical thinking and analysis.

•    Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

•    Graduate (Any Discipline)

•    Freshers are eligible

Preferred qualifications

•    Previous experience in a customer service role chat/email/voice

•    Effective probing skills and analyzing / understanding skills

•    Analytical skills with customer centric approach 

•    Excellent proficiency with written English and with neutral English accent

•    You should be able to work on a flexible schedule (including weekend shift)