Core Operations Management:  

• Manage Teams Performance 

• Ensure successful service delivery to various stakeholders across the globe. 

• Ensure BAU is processed as per SLAs. 

• Manage End to End Service Delivery 

• Drive Quality as a differentiating factor with regards to Process Excellence 

• Be proactive in identifying process and knowledge gaps, and effectively manage escalations. 

• Workforce management, scheduling & rostering, leave planning. 

• Provide Monthly Performance Metrics of Onboarding controls in a scorecard to senior stakeholders within Shared Services 

• Provide weekly progress report showing trends of the sampling error rates with regards to manual controls, as well as commentary of key findings 

• Develop and maintain a world class and productive team. 

• Ensure strong focus on short- and long-term objectives, training, succession planning, career development, and managing career opportunities. 

• Interact with the team daily and conduct monthly one-on-one meetings. 

• Manage training needs of the team along with ensuring completion of the mandatory targets. 

• Performance management, conduct appraisals, complete action plans for people development. 

• Ensure Learning Initiatives, Adherence to discipline, punctuality, and compliance by the team & Attrition Management 

Global stakeholder management: 

• Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions. 

• Interact and communicate with the business partners/ requestors regularly to help them manage their expectations. 

• Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations. Risk & Controls Mindset:  

• Know every single risk & control ID from the RCSA / RAU exercise, & ensure 100% compliance of them, including reporting and evidencing them at agreed periodic stages. 

• Ensure operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment Responsible for Business Continuity, Breaches/Incidents and Quality Assurance 

• Ensure updating of SOPs/ Issue Logs/ Exception Logs 

• Ensure BCP strategy is in place for the team. 

• Ensure that the Daily Checklist is signed off by the managers/supervisors. 

• Should display an appreciation of control, quality and risk related issues. Ensure existent controls are followed by the team. 

• Ensure that the team has an effective Quality Check process in place. 

Delivery of Strategic Programs:  

• Support and manage the delivery of the Firm's strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery. 

Change Leadership:  

• Lead the change initiatives across the PRD function in a seamless manner in close partnership with the global stakeholders The successful individual will affect improvement across all aspects of delivery and Target Operating Model 

• Identify opportunities for increasing operational efficiencies. 

• Measures effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency. 

• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources. 

• Participate in special projects revolving around data cleanups, process improvement analysis and reporting. 

• Convert business problem statements into cost effective, scalable, reliable & user-friendly solutions. 

• To plan & estimate efforts during analysis & requirements gathering phase. 

Re-engineering Initiatives:  

• Partner with Technology and the lines of business, to deep-dive and identify potential opportunities and drive towards executable solutions, improving controls and delivering cost saves. 

• To keep updated on trending Operations requirements and manage internal stake holders to build efficiencies of scale through IT as a platform. 

• Identify the need and scope of automation in various processes and work closely with the IT team. 

Required qualifications: 

• 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience
• MBA or an advanced degree (or equivalent experience) 

• 14+ years Reference Data Operations or client onboarding, including specifically subject knowledge of Static Data, Confirmation & Settlements, Client Onboarding & experience with a top-tier bank, including 10 years in a supervisory role and motivating and leading large teams. 

• Should have hands on experience on the call coaching and handling client’s call  

• The candidate must have hands-on experience in SWIFT Messages (Predominantly MT202 & MT103).  

• Candidate must possess knowledge of Securities, Capital Market & Different Asset Classes.  

• Knowledge of Phonetics & DocuSign applications are added advantage 

• Strategic thinking and good business judgment skills 

• Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment. 

• Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables. 

• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions. 

• Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities. 

• Proficiency in MS Office tools 

• Experience working with senior leaders straddling across Technology, Operations and Strategy a plus.