Skill Set :

1. Ability to communicate correctly and clearly with all customers.
2. Strong problem-solving skills with attention to detail and analytical thinking abilities.
3. Ability to use a desktop computer system.
4. Excellent documentation skills and typing skills.
5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
6. Good comprehension skills ability to clearly understand and state the issues customers present.
7. Excellent communication skills (written and verbal).

Job Description :

1. Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
2. Provide accurate information to customers regarding products/services offered by the company.
3. Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
4. Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
5. Collaborate with team members to achieve common goals and improve overall process efficiency.

Walk-in Details :

Walk – in Date : 3rd September

Walk- in Time : 10.00 AM – 1.00 PM

Venue : Cognizant technology solutions, Plot No 24 26 Financial District, Nanakramguda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032