What the Candidate Will Do:

• Manage performance and drive results: You will analyze data, develop strategies, implement action plans, and motivate your team to meet and exceed targets related to quality, efficiency/productivity, customer satisfaction, and costs.
• Lead, coach, mentor, and motivate people: As an early leader of a rapidly growing team, you will coach team leaders, develop your team members, guide them, and help them reach their full potential. You will lead by example, resolving complex customer issues and ensuring consistent high performance from your team.
• Build and maintain stakeholder relationships: You will interact and collaborate with teams from different regions and cities, continuously improving our service levels and exceeding customer expectations.
• Drive accountability on policies, house rules, and other guidelines: You will enforce compliance with company policies, attendance, and performance improvement plans. You and your team leaders will ensure adherence to these policies, even when it involves making tough decisions.
• Lead improvements on risk investigations and processes: You will review, manage, and enhance current policies and processes to gain the support and satisfaction of employees, customers, and stakeholders.
• Make data-driven process improvements: You will work closely with the Analytics team to identify trends and implement data-driven improvements in processes.
• Efficiency & insights management: You will ensure that your team operates efficiently by managing resources and workflows effectively. Additionally, you will generate insights from data analysis to guide strategic decisions and continuous improvement initiatives.

Basic Qualifications:

• Leadership Experience: At least 2 years of managing teams and driving performance.
• Communication and Organization: Exceptional skills in communication, organization, and multitasking.
• Team Motivation: Proven ability to inspire teams to produce valuable insights and deliver high-quality results.
• Process Optimization: Expertise in improving processes and enhancing efficiency.
• Team and Performance Metrics: Experience in managing team dynamics and performance metrics.
• Stakeholder Relations: Proficiency in managing relationships with stakeholders.
• Operational Support: Experience in floor support and compliance oversight.
• Coaching and Development: Skilled in coaching and developing team members.
• Educational Background: Bachelor’s degree in Business or a related field; MBA is an advantage.

Preferred Qualifications:

• Excellent analytical skills with proficiency in data analysis tools like Excel, SQL, and Tableau.