In this role, you will:

• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
• Assist employees on human resources related issues providing complex policy interpretation
• Provide subject matter expertise and interpretation of procedures to less experience staff
• Acquire Subject Matter Expertise on all key systems, and corporate policies related to compliance governance

• and handle critical/complex escalations.

• Research, analyze, and present most effective and efficient solution to Reports to Managers’ requests while staying compliant to applicable policies and procedures.
• Ensure compliance with Corporate Policy, Data Privacy and Protection Guidelines.
• Proper queue management to ensure all cases, issues, tasks/projects are processed within service level agreement.
• Lead identification and initiation of continuous improvement projects/initiatives.
• Key POC or CRSO HR India representative on critical UAT and program level projects.
• Lead functional huddles to support operational partners
• Lead and strategize new hire & process trainings

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong analytical and data management skills along with superior attention to detail and problem-solving abilities
• Ability to interpret policies and procedures
• Ability to manage confidential information
• Proficiency in Microsoft Office and Cloud-based HR tools (ServiceNow/Workday)
• Good with details and have strong interpersonal skills
• Good communicator, keeping Reports to Manager informed on the status of queries, issues, and concerns
• Experience in effective handling of escalations

Job Expectations:

• Knowledge of ServiceNow, Workday, Vendor Management System (e.g. Beeline) and/or other similar Human Resource related systems
• Knowledge in SharePoint and Power BI Dashboard