Principal Duties & Responsibilities:

• Responsible for the timely handling/processing of all Deposit and Loan inquiries and requests from clients.
• Responsible for handling loan servicing requests such as advances, pay-downs, copies of statements and bills, research on billing issues, insurance, escrows, flood insurance, etc.
• Actively participates in the On-Boarding of new clients by opening and processing all types of accounts, products and/or services. Serves as the client’s primary servicing point of contact, maintaining thorough knowledge of the relationship.
• Responsible for ensuring Regulatory Excellence: aged overdrafts, missing signature cards, KYCs, account documentation, Dodd Frank wires, new account disclosures, CIP errors, Reg E disputes, resolving fraud, etc.
• Stays abreast of all bank-wide P&P updates and follow all policies and procedures regarding Deposit Operations, wires, Dodd Frank, Internal transfers, etc.
• Processes stop payments, internal transfers, domestic/international wire transfers. (within authorized limits), CIS maintenance changes, load advances and pay downs, open/close accounts, etc.
• Responsible for the proper disposition of all exception items from Deposit Operations and Electronic Banking related to the clients they service. This includes handling fraudulent transactions, non-post, endorsement questions, etc.
• Responsible for client retention and satisfaction by responding to all existing client requests in a timely and efficient manner. Proactively initiates contact with clients as needed to provide superior service.
• Composes and types letters, emails, and other special reports to support RMs.
• Organizes and maintains files on all clients.
• Maintains strong product knowledge.
• Identifies needs and cross sells bank products as needed and refers to other departments of the bank for lending, Treasury Management.
• Responsible for inputting decisions and processing overdrafts/uncollected via bank assigned limits.
• Responsible for contacting clients and/or account officers regarding the overdrafts.
• Effectively communicates with other departments within the Bank, fully understanding the importance of teamwork and communication.
• Works with the Relationship Managers to expand client relationships by identifying needs for new deposit accounts and Treasury Management services. Continually communicates with Relationship Managers regarding client activities, issues, and potential opportunities.
• Participates in on-site client visits and relationship reviews.
• Ensures compliance with the Bank’s operational, regulatory, and security policies and procedures.
• Ensures that all client relationships are householded appropriately and also set up in Analysis composites.
• Perform other related duties as assigned.

Qualifications:

• Minimum 2 years of client service experience, preferably in the financial service industry.
• In-depth knowledge of banking products.
• Highly motivated self-starter.
• Must be proficient in: loan/depository systems.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail and proven ability to multitask effectively.
• Excellent interpersonal skills, phone manners and customer service skills are essential.

Education:

• High School Diploma or GED equivalent Required
• Associate's Degree in Business or related field.