Service Desk

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Job Overview

Location
Hyderabad, Telangana
Job Type
Full Time
Date Posted
5 months ago

Additional Details

Job ID
23513
Job Views
230

Job Description

JD is mentioned below:

  • Expertise in troubleshooting MacOS and Windows platform issues.
  • Excellent in providing technical support to users over Zoom or Slack if required, or incase of some hardware issues. Able to communicate with APJ, EMEA and USA region employees.
  • Proactive in management of Service Request, Incident, Tasks within SLA and Escalate to L3 resources with proper troubleshooting notes.
  • Works with IT support staff to investigate and implement ways of reducing calls to the IT Service Desk.
  • Assists with maintaining the Service Desk knowledge base of information relating to the support of the users of the Company's Systems.
  • Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution and dispatching tickets to the right team.
  • Understanding of Incident Management, Problem Management, Root Cause Analysis, Change Management as per ITIL process.
  • Working knowledge of ServiceDesk tools like ServiceNow, Jira and other helpdesk tools for ticket management.

Tags

Service Desk

Qualification

Any Graduate

Experience Requirements

fresher experience

Location

Company Details

Tata Consultancy Services

  • Bengaluru, Karnataka
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