In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure

• Engage stakeholders and internal partners associated with the Systems Operations functional area

• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks

• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives

• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

• Collaborate and consult with analysts, Information Technology personnel, or vendors

• Manage mid to highly experienced analysts

• Manage allocation of people and financial resources for Systems Operations

• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

• 2+ years of Cloud experience

• Cloud Certification

• 2+ years of ServiceNow Administration experience in an enterprise environment

• 2+ years of proven track record of agile software delivery across geographically disperse teams

• 2+ years people management experience

Desired Qualifications:

• Third-party vendor management experience

• Technical leadership experience

• Atlassian Administration experience

Job Expectations:

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

Locations:

• 2600 S. Price Rd., Chandler, Arizona

• 333 Market St., San Francisco, California

• 550 S. 4th St., Minneapolis, Minnesota

• 1525 W. W. T. Harris Blvd., Charlotte, North Carolina

• 300 S Brevard St., Charlotte, North Carolina

• 194 Wood Ave. S., Iselin, New Jersey

• 150 E 42nd St., New York, New York

• 1301 Solan Blvd, Westlake, Texas