• The Customer Technical Advisor’s (CTA) role is to provide technical consultation and guidance to the customers on Adobe Experience Platform and Adobe Journey Optimizer
• Help customers understand Adobe’s capabilities and the transformative power of world class customer experiences.
• Along with the technical consultation, the CTA’s role includes educating clients on how existing and new product features and functionality work and addressing product-related questions and technical challenges.

Additional Responsibilities Include

• Work closely with the customer’s architects, business, and technical stakeholders to build trust and establish credibility.
• Provide points of view on customer direction to lead and guide towards the best outcome.
• Partner with the account teams, delivery teams, product engineering, and professional services sales executives to deliver business growth and customer success/ROI.
• Always professionally representing Adobe (work product, communications, presence) in client and team situations.
• Client Relationship Management: Build and maintain strong relationships with clients, serving as a trusted advisor and providing ongoing support and guidance. Understand client objectives and align AEP and AJO solutions to meet their business goals.
• Stay Updated on Product Enhancements: Keep abreast of the latest updates, features, and enhancements in AJO and RTCDP. Continuously expand knowledge and expertise in these platforms to provide valuable insights and recommendations to clients.
• Define the operational processes to deliver consistent value to merchants and partners
• Develop and maintain effective, positive working relationships with team members.

What you need to succeed

• 5+ years of implementation experience with Adobe Experience Cloud products, especially Adobe Experience Platform and Journey Optimizer
• Expertise in deploying, configuring, and optimizing all major Experience Platform services and Journey Optimizer features.
• Strong SQL skills for querying datasets, implementing data transformations, cleansing data, etc.
• Hands-on experience developing custom applications, workflows and integrations using Experience Platform APIs
• Good Communication Skills- Ability to interact with customers independently with good articulation and confidence and Articulation.
• Digital marketing experience, with Martech platforms implementation (Adobe/SFDC) from solution, design, and implementation specifically with AEP and AJO.
• Database skills – Have good expertise of either databases SQL/ Oracle /Teradata etc.
• Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation, and personalization
• Data model design Skills for Marketing databases. Capability to query, work on aggregates, use filter conditions, Creation joins, define keys, set index etc
• Understand complex data models (preferrable XDM) and the objective of marketing campaigns.
• Familiarity with establishing rules and conditional logics to customize journeys based on customer attributes and behaviors. Advocate for improvements.
• Strong ability to partner and effectively work across the organization with line of business and technology colleagues. Strong implementation coordination and communication skills.