Operational Management

• Management of people and processes within assigned operational areas (Precious products-watches & jewelry, spare parts, value added services, e-commerce, final packing, shipping) to achieve performance reliability, speed, and quality targets.
• Coordination and support of distribution center priorities linked to strategic initiatives.
• Lead implementations of Logistics Operating Model changes & initiatives within areas of responsibility.
• Lead implementation, sustainment, and continuous improvement of Lean/5S initiatives aligned with overall organizational programs.
• Oversee facility health elements within areas of responsibility to support safe & efficient operations, space utilization, and cleanliness.
• Participate in SAP and EWM (Extended Warehouse Management) system health checks and testing to verify normal operating functions and upgrades meet expected requirements

Quality & Training

• Partner with Training Ambassadors to identify operational needs and establish cross training initiatives to increase flexibility. Support ramp up to ensure preparation and readiness for peak business periods.
• Support the associate development program to enhance operational flexibility and career growth of team members.
• Partner with Supervisors to create and maintain SOPs, work instructions, and training checklists aligned with the Quality Management System.
• Lead change management efforts through proper communication and training to ensure process compliance.
• Review and analyze audit program results and works with teams in applying corrective actions to drive improved quality and client experience.
• Partner with Inventory Control and other Operation’s Leadership to identify trends and determine root causes on inventory variance, applying corrective actions to mitigate risk and improve accuracy.
• Participate in quarterly inventory reviews with functional leadership.
• Support sustainability efforts for ESG programs
• Support regulatory requirements linked to operations and established internal control environment.

Team & People Leadership

• Establish individual and team objectives aligned with functional objectives and lead performance review processes and development plans.
• Ensure company policies & guidelines are followed and promote company values & behaviors to teams.
• Establish and maintain regular one to one touch bases of both direct and indirect reports.
• Drive team building initiatives to promote solidarity and high performing teams.
• Lead actions from employee engagement feedback to continuously improve work environment and culture.

Qualifications:

• High School diploma or equivalent required;  College degree preferred;  Other training/certifications a plus.

• Significant and proven work experience in a logistics or manufacturing environment with a minimum of 3 years of leadership experience.

• Experience with Warehouse Management systems; SAP experience a strong plus.

• Experience in leading change management associated with continuous improvement initiatives.
• Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint).
• Proficient user of Warehouse Management Systems;  experience using SAP Extended Warehouse Management a strong plus.
• Continuous improvement mindset with a thirst for learning and finding new and innovative solutions to complex issues.
• Detail oriented, with ability to analyze complex issues and communicate potential solutions.
• Knowledge of Lean concepts, Kaizen, and Six Sigma.
• Ability to work well in a team environment.
• Great multitasking, problem solving, planning, and organization of people, projects, and tasks.

• Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization.
• Adaptive leadership qualities aligned with company values and behaviors.
• Ability to work in a multi-functional and multi-cultural environment.
• Excellent verbal and written communication skills
• Autonomous, organized, and rigorous in a fast paced environment

• Demonstrates integrity and maintains confidentiality in support of a healthy work culture.

• Ability to work a flexible schedule to provide the leadership and guidance necessary as business needs change