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Senior Human Resources
Job Overview
Location
Hyderabad, Telangana
Job Type
Full Time
Date Posted
8 months ago
Additional Details
Job ID
23223
Job Views
171
Job Description
- Support background verification operations, receive and review reference details, processing and taking necessary steps or actions related to the checks.
- Issue and follow up on reference requests for employment and education referencing.
- Research reference sources through internet and telephone to identify reference contacts.
- Prepare case files related to the checks for onward submission.
- Receive direction from supervisor and escalate non-routine questions.
- Perform complex business, operational and customer support tasks in support of initiatives within human resources
- Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
- Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
- Perform complex business, operational and customer support tasks in support of initiatives within human resources
- Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
- Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
- Assist employees on human resources related issues providing complex policy interpretation
- Provide subject matter expertise and interpretation of procedures to less experience staff
Required Qualifications:
- Candidate must be a Bachelor's/Equivalent Degree holder from a recognized institution.
- 4 years of experience in background verification /human resources operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
- Ability to work in shifts
Desired Qualifications:- Risk & controls compliance: Can apply risk assessment and know how to adhere with compliance requirements
- Has the ability to maintain data confidentiality and comply with information security
- Strong attention to details
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