• Have in-depth knowledge, with domain and industry specialization with technical knowledge of Secure Analytics, XDR, and Security programs.
• Deeply understand customer business goals, environment, pain points, and operational maturity. You will be the customer and people champion.
• Builds and nurtures strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs.
• Help the Customer accelerate through the customer lifecycle to realize the expected outcomes.
• Ensure customers realize value from purchased Cisco products and services for successful renewals.
• Provide customer insights based on solid understanding of standard methodologies for architecture, implementation, adoption & migrations.
• Owns the customer success motion from onboarding to business value realization (optimize). Post-sales orchestration of all company-wide and Partner resources (People and assets like, Accelerators, ATX, etc.) to provide a unified path to Customer Success.
• Leads Quarterly Success Review to track progress.
  
  
  

Required Experience

• 3 to 5 years of demonstrated ability in technical consulting or direct customer interfacing/engagement role knowledgeable of industry-standard methodologies related to the domain.
• Detailed understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges.
• Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent.
• Cisco Success Management certifications: Cisco Certified Success Specialist.
• Industry Certifications: CISM / CISSP or equivalent.
• BS Engineering, Computer Science, Masters.