ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Passion for providing guests with exceptional service and experiences.
• Works with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel.
• Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
• Works with the Director of Rooms to develop action plans as necessary to achieve expected guest satisfaction scores.
• Effectively trains guest service agents on proper front desk procedures and service standards.
• Recruits, interviews, and selects the most qualified candidates for front desk positions in conjunction with the Director of Rooms.
• Prepare weekly schedules for front office staff.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• Complete performance evaluations for front office staff.
• Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
• Ensures guest service agents comply with clean, neat uniforms and name badges.
• Provide required reports in a timely fashion and of a quality that can be shared with corporate.
• Ensure rates are accurate and monitored daily.
• Is proficient at managing inventory in the property management system.
• Review Night Audit reports daily.  
• Open availability.  Must be able to work AM, PM, and Overnight shifts when needed.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Work efficiently in a fast-paced environment.
• Performs any other duties as requested by supervisor.

Qualification:

• 2 years minimum in a managerial role within the hospitality industry
• Must be proficient in MS Excel and MS Word.
• Schedule flexibility /Long hours are sometimes required.

Compensation:

The anticipated compensation range for the position for applicants working in NYC is $70-75,000 K (depending on property) annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc