HCLTech Walkin Drive for Freshers – Responsibilities

• Responding to clients via both voice and written communication.
• Utilizing both to ensure that the client gets the right outcome promptly and that the outcome meets the individual’s needs.
• Responding to queries regarding Clients, our products, services, data, and client accounts.
• Managing multiple client queries at once.
• Utilizing workflow tools to manage your workload.
• Contributing to the achievement of team targets including service levels and quality measures.
• Maintain accurate records of customer communication and discussions using the appropriate internal systems.
• Utilizing available knowledge tools not only ensures you are following the correct processes but also ensures you are asking the right questions at the right time.
• Supporting or seeking support from other internal teams to ensure client’s queries are answered and resolved.
• Ensure that good client/ consumer outcomes are at the center of all operational activity and decision-making.
• Deliver great client and consumer service and seek to exceed client/ consumer expectations.