Responsibilities

The role involves collaborating closely with key customers, partners, and feature teams to solve complex problems leveraging Azure AI Platform and Azure OpenAI. Responsibilities will include: 

• Deliver on customer promises for complex projects working on Azure OpenAI 
• Create strategic relationships with key customer stakeholders to enable quality and on time delivery  
• Lead matrixed internal Microsoft teams and partners using a breadth of technical knowledge and industry experience  
• Anticipate, identify, and mitigate blockers to customer success goals 
• Collaborate with key roles including core team of engineers, applied researchers, and others to deliver full Microsoft value to customers 
• Share actionable insight, learnings, feedback to drive continuous improvement 
• Ensure that internal teams and leadership are coordinated and feel confident, informed, and efficient 
  
  
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Basic Qualifications: 

• 4+ years of experience in technical program management or product development collaborating with customers and partners delivering one or more AI, cloud services, enterprise grade solutions, and mobile apps 
• 2+ years of practical experience in AI techniques & tools, as evidenced by prior projects 
• A minimum of a Bachelor’s degree in Computer Science, or a related field, or equivalent alternative education, skills, and/or practical IT work experience is required 

Preferred Qualifications: 

• Prior hands-on experience with Large Language Models (LLM) such as OpenAI and others, Azure AI, Azure ML or their equivalent is highly preferred 
• Strong customer focus and a deep commitment to delivering products that create customer value and delightful experiences 
• Enterprise customer and partner engagement skills including ability to create a delivery plan, track progress, and resolve issues, risks, and blockers as they arise 
• Effective communication skills with a broad range of audiences and ability to influence without authority 
• A high tolerance for ambiguity and change 
• Outstanding problem solving and conflict-resolution skills across a set of technical, product, and business challenges 
• Experience with enterprise solutions and a deep technical understanding of software and hardware