Responsibilities

• Manages a team of individual contributors and supervisors across multiple job families within the sales operations function providing guidance and ensuring they are aligned with the organization's goals and objectives.

• Sets the direction for assigned teams and holds accountability for the deliverables while managing expenses effectively.

• Fosters strategic relationships with clients and internal stakeholders to create cutting-edge solutions for customers and partners, leveraging both internal and external resources.

• Manages the execution of operational processes across a complete sales cycle to meet service-level objectives and targets.

• Offers consulting expertise to project and account teams in developing customer-centric solutions and provides feedback on processes and capabilities.

• Ensures that expense objectives are met while maintaining the team's effectiveness in supporting sales operations.

• Drives continuous improvement in sales operations processes to enhance efficiency and effectiveness.

• Manages recruitments, performance goals, and career development, ensuring the availability of necessary tools and resources to support the team and optimize processes.

• Utilizes customer and sales data to generate insights for customer and business decisions.

• Ensures all customer issues and concerns are addressed, resolved, or escalated in compliance with legal and organizational policies.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, Accounting, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, sales support, people management, sales process improvement, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

• Project Management Professional (PMP) Certification

Knowledge & Skills

• Balancing (Ledger/Billing)