As a Sr. Program Manager, you will support a region of our delivery network. The Sr. Program Manager will work closely with regional operation managers, account managers, legal, compliance, internal teams, and customers to manage the end of life cycle phase for Delivery Service Partners. The Sr. Program Manager will drive the process by analyzing the problem, proposing risk mitigation strategies for complex problems, influencing stakeholders (verbally and in writing), removing obstacles and delivering results. Responsibilities include (but are not limited to):

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• End-to-end management of Delivery Service Partners exiting the program
• Monitors key quality metrics, and defines and implements initiatives to drive improvements
• Plans, directs, supervises and controls the execution of all business, technical, and administrative functions of the assigned program, project or sub-task
• Identifies workflow inefficiencies and works to formulate and implement operational improvements across the DSP network.
  
  
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field