In this role, you will:

• Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service.
• Manage daily operational activities, including but not limited to:  job changes; starters; leavers; leave of absence; requests for employee data; and document management.
• Monitor and track information including probations; fixed term contracts; visa expiration; and flexible working agreements; following up with managers to ensure completion of activities within required timeline
• Partner with the Global Mobility team with expatriate relocation administration and system updates.
• Liaise with the payroll team to ensure all payment and amendments run smoothly and on time.
• Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind.
• Support on new hire and termination process.
• Identify opportunities to streamline and simplify operational execution.

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated experience in a HR operational role within a matrix organisation.
• Ability to communicate in Mandarin and/ or Japanese will be highly preferred to support relevant stakeholders in the region
• Proven experience in Workday and ServiceNow is essential
• Experience working with outsourced teams
• Proficient in MS office with advanced Excel skills an advantage
• An understanding of employment law across APAC locations
• Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
• Resolution of escalated issues using system knowledge and engagement with relevant teams.
• Excellent attention to detail, with a logical approach to work
• Positive attitude with a ‘can-do’ approach.