Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the IB database
Promotes value add service product offerings supporting Life Cycle Management (LCM)
Achieves service sales volume by ensuring the team sells entire service portfolio
Participates in negotiations of major contracts to secure service sales volume
Ensures setting, periodic reviewing and achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed
In collaboration with the Service sales team, generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available
Determines account and acquisition plans to support growth
Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products
Ensures customer satisfaction issues are registered and responded to by team
Supports the team by participating in sales activities when needed
Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market
Collaborates with Business and account teams to position different service offerings
Evaluates and shares relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team
Health, safety and integrity
Monitors client financial status and reports any changes regarding risk to relevant internal partner teams
Identifies and manages potential risks relating to contract agreements across customers/channels
Drives health and safety practices in own unit
People leadership and development
Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed
Actively demonstrates one ABB approach and guides direct and indirect subordinates
Bachelor’s Degree in Engineering from an accredited college or university OR a High School Diploma / GED with a minimum of 5 years of hands-on experience with typical Power System major components
Minimum of 5 years of experience working with customers in the Datacenter, Oil & Gas, metals, mining, paper, Power Gen or other general industries must
Ability and willingness to travel 50% of the time within the Northern CA region, some overnight travel required
Candidates must already have a work authorization that would permit them to work for ABB in the US