In This Role, You Will

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance

• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
  
  Required Qualifications:
  
  
• Minimum of a Bachelor's degree or equivalent in business or a departmentally related field.
• Overall 7 + yrs and A minimum of 2-3 years of responsible leadership experiences in management or supervisory positions
• Experienced leader handling multiple lines of businesses in Small Business Lending Operations
• Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.
• Excellent communication and interpersonal skills. Advanced verbal and written English communication skills
• Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.
• Advanced PC experience (Word, Excel, Access, Outlook, Internet)
• Demonstrated negotiating, conflict management and decision making skills with all levels of associates. Excellent leadership, judgment and problem-solving skills.
• Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment
• Amenable to work in the night shift and holidays.