Job Responsibilities

• Customer Onboarding: Facilitate a smooth onboarding process for new customers, ensuring they are fully informed and equipped to use our product/service.
• Product Knowledge: Develop a deep understanding of our product/service features, benefits, and use cases to effectively communicate them to customers.
• Account Management: Build and maintain strong, long-lasting customer relationships. Act as the main point of contact and manage customer expectations within their first year from purchase.
• Training and Education: Conduct product demonstrations and training sessions to educate customers on how to utilize the product/service effectively.
• Support and Troubleshooting: Provide timely and empathetic help that keeps the customer's needs at the forefront of every interaction.
• Feedback Collection: Regularly gather customer feedback to share with our product, sales, and marketing teams.
• Renewal and Expansion: Identify opportunities for customer account growth and encourage renewals through connections with our Sales Executive and Client Executive teams.
• Reporting: Track and report on customer success metrics, providing insights and trends to internal teams.
  
  
  
• Bachelor’s degree in Business Administration or a related field preferred.
• 1-2 years of experience in customer success, account management, or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Ability to explain complex subjects in a clear and interesting way.
• Strong problem-solving abilities and customer empathy.
• Proficient in using customer success software, CRM tools, and office productivity applications.
• Ability to work independently and as part of a team.
• A willingness to learn and adapt to new technologies and processes.
• Passionate about customer service and creating a positive user experience.
• Proactive, with a keen eye for detail and the ability to anticipate customer needs.