Business Planning:

• Bring knowledge and understand trends, business/technology best practices, needs and guide/advise existing engagements/give inputs to planning process across people, process, technology and data solutions/recommendations in a particular functional area (domain/technology/product/ infrastructure).
  
  

Solution Conceptualization

• Identify pain areas, opportunities and potential solution offerings by industry/domain with business impact.
• contribute to new solution development, develop transformation tools and templates, productivity enhancement solutions/product ideation.
• Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walkthroughs & collaborate with technology partners/support architects for offering development.
• Define and communicate business/technology solutions in language meaningful to stakeholders in the engagement, such as CBA, ROI, and IRR.
  
  

Project Support/Delivery

• Active involvement and ownership of Requirements and Solution Design Phase of delivery engagements, creating the business blueprint, (too heavy.
• it should be a supporting role) identifying gaps and recommending development/process changes, system configuration design, creation of test scenarios, migration plans.
• Provide engagement oversight in areas of specialization as and when called upon.
• Monitor AVM SLAs , address ticket resolution escalations, and drive bestinclass process adaptation.
• Client Expectation Management Deliver and measure value pre, during, & post delivery engagements.
• Ensure client satisfaction.
• Help customers execute organizational change programs.
• Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.
  
  

Sales Support

• Contribute to Account Mining & Penetration efforts with active participation in customer planning process including strategic planning phase vs execution phase.
• Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.
• Work with SME groups across domains/products to provide a complete end to end solution, including estimates and definition of critical factors, assumptions, and risks.
• Contribute to transformational and consulting deals vs staff aug.
• Drive oral presentations to the customers in area of domain/product expertise.